Directory Services
The University’s central directory services aggregate data from multiple authoritative sources and serve as a central location for identity data.
The uTexas Enterprise Directory (TED) is an LDAPv3-based directory which serves as a centralized repository of information consolidated for the internal use of University departments. Authorization to access confidential or restricted information contained in TED is governed by the respective data owners. Note that TED is not the system of record for any student or employee information, and thus may not reflect the current, official status of a student or employee. It is a read-only repository, and no updates are permitted.
- Provides a consolidated, LDAPv3-based interface for use by University employees and departments.
- Makes available identity and affiliation information of enterprise interest to a wide variety of systems and platforms.
- Allows departments to authenticate UT EID holders when logging into departmental systems.
- Permits departments to make authorization decisions for systems and applications based on user attributes stored within TED.
The uTexas Enterprise Directory (TED) is a common-good service available to University departments at no cost.
Service Level Objectives (SLOs)
| Metric | Target |
|---|---|
| Availability | 99.237% |
Please note that these SLOs are dependent on other campus SLOs and are adjusted as those change.
Service Level Indicators (SLIs)
Service Level Indicators (SLIs) (i.e., whether or not the service met the Service Level Objectives (SLOs) have been met) are published at https://iamservices.utexas.edu/resources/metrics/.
Service Level Agreement (SLA)
Overview
This document defines the Service-Level Agreement (SLA) for the uTexas Enterprise Directory (TED).
Service Description
The uTexas Enterprise Directory (TED) is a private directory service that contains identity information about students, faculty, staff, and University associates. TED is a repository of information consolidated for the internal use of University departments. Authorization to access confidential or restricted information contained in TED is controlled by the managers of the systems from which that information is derived.
Intended Users
The uTexas Enterprise Directory (TED) can be used by authorized University applications. Access is intended to be programmatic.
Supported Computing Environment
All services detailed in this SLA refer to the TED production (PROD) environment. ITS provides access to the PROD environment through a consolidated LDAPv3-based interface. Use of this interface requires an LDAPv3-based client. Only secure LDAP connections are supported by TED (via either LDAPS on port 636 or STARTTLS over the regular LDAP port 389).
Technical Support
Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.
Tier 1
End users should start with Tier 1 technical support. Any user can submit a support request by emailing directoryteam@utlists.utexas.edu. Requests for TED access, application development consultation, and schema changes should also be sent to directoryteam@utlists.utexas.edu. Users may also call the UT Service Desk at 512-475-9400 for assistance.
Tier 2
The UT Service Desk may escalate issues to the TED Administrators. Customers referred to the TED Administrators will be contacted within one business day.
Maintenance
ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.
Scheduled Maintenance that is expected to be non-disruptive to customers occurs on Tuesdays from 7:00 a.m. to 8:00 a.m., though maintenance may not occur on every Tuesday. Maintenance events that will involve a service disruption will be scheduled on Saturdays from 9:00 a.m. to 1:00 p.m. Installation of service, application, and security updates will be performed during the scheduled maintenance window whenever possible. ITS will communicate all scheduled maintenance based on its published change notification process.
Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts & Outages page.
Change notification: ITS will notify customers using the Alerts & Outages page of service availability and service delivery issues for TED.
User Responsibilities
Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.
uTexas Enterprise Directory (TED) subscribers agree to:
- Adhere to all FERPA rules if restricted student information is used
- Adhere to the TED Acceptable Use Policy (AUP)
The UT Directory contains public information about current students, faculty, and staff. It is only accessible to members of the university community.
- Contains public records for current students, faculty, and staff.
- Access restricted to the university community.
- Allows complex and advanced searches.
The UT Directory is available at no cost to UT students, faculty, and staff.
TBD
The White Pages Service (WPS) is a semi-public directory that contains public records information about current students, faculty, and staff. The service provides the directory back-end for the UT Directory service.
- Provides public data on university students, faculty, and staff in accordance with the Texas Public Records Act (TPRA) and the Family Educational Rights and Privacy Act (FERPA).
- Updated/refreshed every thirty (30) minutes.
- Provides an LDAP-based interface to public directory information.
- Access limited to on-campus customers.
The White Pages Service (WPS) is a common-good service available to University departments at no cost.
Service Level Objectives (SLOs)
The White Pages Service (WPS) is designated as a non-critical service. While no particular availability target has been designated, ITS employs reasonable effort to ensure maximum availability.
Service Level Agreement (SLA)
Service Description
The White Pages Service (WPS) is a semi-public directory service that contains the contact information of students, faculty, and staff. WPS is a repository of information consolidated for the public use of the university community.
Intended Users
The primary user of WPS is the UT Directory service at https://directory.utexas.edu/
WPS can be queried by any on-campus address to look up contact information of current students, faculty and staff.
Supported Computing Environment
Access to WPS is provided by a consolidated LDAPv3-based interface.
Technical Support
Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.
Tier 1
Customers should start with Tier 1 technical support. Any user can submit a support request by emailing directoryteam@utlists.utexas.edu. Users may also call the UT Service Desk at 512-475-9400 for assistance.
Tier 2
The UT Service Desk may escalate issues to the WPS Administrators. Customers referred to the WPS Administrators will be contacted within one business day.
Maintenance
ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts & Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.
Scheduled maintenance that is expected to be non-disruptive to customers occurs on Wednesdays from 9 a.m. to 11 a.m., though maintenance may not occur on every Wednesday. Installation of service, application, and security updates will be performed during the scheduled maintenance window whenever possible. Maintenance events that will involve a service disruption will be scheduled outside regular business hours. ITS will communicate all scheduled maintenance based on its published change notification process.
Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts & Outages page.
Change notification: ITS will notify customers using the Alerts & Outages page of service availability and service delivery issues for WPS.
User Responsibilities
Users of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.